Frequently Asked Questions

We KASTAR ceramic tile sealer strive to educate our customers, both potential and current, on the purchase, operation, and maintenance of our KASTAR tile and grout sealer products. We have gathered our most frequently asked questions (FAQs) into categories for your convenience. However, if you still can't find an answer to your question, please contact us at +86 13924873008 Flora.
Can i have OEM logo?2019-01-08T10:47:22+08:00

Sorry, not available.

Do you have quantity limit for each color?2019-01-08T10:46:56+08:00

No quantity limit for each color.

Will you offer training at my country?2019-01-08T10:46:35+08:00

Yes, if online teaching is not enough, we will send our technique worker to teach your people at your company.

Can we visit your factory for cooperation?2019-01-08T10:46:12+08:00

Yes,Guangzhou Baiyun airport in Guangdong is the nearest airport from us, we have driver pick you up from there,and can arrange your schedule in China as guide.

Will you attend any exhibition everyear?2019-01-08T10:45:50+08:00

Yes, we attend the Canton Fair twice a year in Guangdong, China, also we attend

Construction exhibition in the global such as Indonesia, Dubai, Thailand, Qatar etc.

Can you teach us how to use it?2019-01-08T10:45:20+08:00

Yes, there are vedio in our website you can watch

Also we can do online vedio meeting to instruct you how to use Ceramic Tile Sealer.

May i know the lead time for Ceramic Tile Sealer?2019-01-08T10:44:41+08:00

Usually it is 15-25 days once order confirmed

Can I have the full set of tools?2019-01-08T10:44:19+08:00

Sure, every 10 cartons come with one full set application tools, and every 5 cartons with a colorcard for you.

Can i buy it for self-using?2019-01-08T10:43:45+08:00

Usually we sell to distributors to each country, so if you only need several pieces for

Self-using, we suggest you can buy at our distributor at your local market.

Can we have samples for quality testing?2019-01-08T10:43:08+08:00

Yes, we offer samples, 1 pc for free, freight should be covered by customers.

Usually we send via FEDEX OR DHL through forwarder, 3-7 days for you to receive them.

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